Help centre
Frequently asked questions
Everything about hemp, orders, delivery and returns. Can't find your answer? We're a message away.
About hemp
How long has hemp been around?
For thousands of years. Hemp is mentioned in the Atharva Veda, and it was one of the most widely used fibres in the world for clothing, sails and rope. Read its history.
Will hemp clothing make me feel intoxicated?
No. Industrial hemp comes from Cannabis sativa, which has almost no THC. Marijuana comes from Cannabis indica. Hemp fabric is made from the plant's stalk and is completely safe to wear.
What is hemp fabric like?
Look: it has the textured look of linen. Feel: it's soft like cotton and comfortable all day, all year. Be: like good wine, it gets better with every wash.
Is hemp like linen?
It looks like linen, but it is more durable and feels smoother against the skin.
Is hemp safe for my skin?
Yes. Hemp is naturally antimicrobial and hypoallergenic, and it offers protection from UV rays.
Is hemp environment friendly?
Very. It uses about four times less water than cotton, needs little or no pesticides, and returns 60ā90% of its nutrients to the soil. See hemp vs cotton.
Fit and care
Will it shrink after washing?
No. Every garment is pre-washed and ironed before it reaches you, so what you buy is what you keep.
How do I wash hemp clothing?
Wash it the way you like, by hand or in a machine. If you tumble dry, give it a quick iron afterwards.
Will the colour fade?
Hemp holds dye better than most natural fibres, so the colour stays fresher for longer.
Orders and delivery
How fast do you ship?
We dispatch within 4 to 24 hours. Delivery takes about 1 day in Bengaluru, 2 to 3 days in Karnataka and the metros, and 4 to 5 days in the rest of India. Shipping is free across India.
Do you offer Cash on Delivery?
Yes, COD is available. If you pay online, you get an extra prepaid discount of 5% on any order, 7% above ā¹3,000, and 10% above ā¹5,000.
Can I cancel my order?
Yes, before it is dispatched. If it has already been dispatched, email support@ecentric.in and we'll help.
Returns and refunds
What is your return and exchange policy?
No questions asked. Shipping is free, so we cover the return pickup too. We collect from your doorstep; just keep the product in its original condition. Read the full policy.
How soon will I get my refund?
Within 2 to 3 working days of us receiving the return.
Still have a question?
Call +91 90353 36127 (MonāFri, 10amā6pm), or message us on WhatsApp.